Your Questions, Answered.

  • Do I need to wash my vehicle before my appointment?
    Yes. Your vehicle must be fully cleaned at least 24 hours before your appointment to avoid extra cleaning fees and installation issues.

    Why is cleaning so important before a wrap or decal install?
    Dirt, debris, oils, and residue can prevent vinyl from adhering properly and may cause bubbles, peeling, or premature failure.

    What should I remove from my vehicle before my appointment?

    • All personal belongings and valuables

    • All items from interior door panels

    • Any items in truck beds

    Joe’s Signs is not responsible for lost or damaged personal items.

    Do you need access to specific areas of my vehicle?
    Yes. Access is required to door panels, mirrors, handles, trim, truck beds, and rear windows to properly install vinyl.

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  • What kind of wash is required before a wrap?

    • Pressure wash or rinse to remove loose dirt and debris

    • Hand wash using soap with no wax or ceramic additives

    • Rinse all edges, seams, trim, wheel wells, door jambs, and undercarriage

    Do I need to clean hard-to-reach areas?
    Yes. Areas like door jambs, behind bumpers, behind fenders, and trim edges must be thoroughly cleaned. These are common failure points if dirt remains.

    Should I dry the vehicle after washing?
    Yes. The vehicle must be completely dry before installation. Blow out water from seams and edges and remove all water spots.

    Is clay bar treatment required?
    Clay bar treatment is recommended for best results, especially if the vehicle has surface contamination. Follow the clay bar manufacturer’s instructions carefully.

    Can I wax or ceramic coat my vehicle before installation?
    No. Wax and ceramic coatings are not allowed prior to installation.

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  • Do I need to clean the surface before installing a decal?
    Yes. Clean the surface of dirt, debris, and oils. 70% isopropyl alcohol is preferred.

    How do I position the decal correctly?
    Tape the decal in place and visually center it left to right and top to bottom. Measure carefully before applying.

    What is the hinge method?
    Tape across the top (or side) of the decal to create a hinge. This keeps the decal aligned while applying.

    How do I apply the decal once positioned?

    • Flip the decal using the tape hinge

    • Remove the backing paper carefully

    • Apply from the center outward using a squeegee while holding tension on the transfer tape

    How do I remove the transfer tape?
    Pull the transfer tape back at a 180-degree angle to prevent lifting the decal.

    What should I do after the decal is installed?
    Reapply pressure over the entire decal to ensure all areas are firmly adhered. Inspect for bubbles or lifted edges.

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  • What vehicle wrap coverage options are available?

    • Logo-only coverage

    • Partial wraps (approximately 50%)

    • Full wraps (100%)

    Coverage options affect pricing, design visibility, and overall impact.

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  • Warranty

    What warranty does Joe’s Signs offer?
    Joe’s Signs provides a 1-year install warranty covering lifting, peeling, cracking, fading, and bubbling on wrapped surfaces.

    When does the warranty begin?
    The warranty begins on the day the job is completed.

    What is not covered under warranty?

    • Window perf and front windshield decals

    • Paint failure or pre-existing paint issues

    • Ceramic coatings applied before or after install

    • Improper care or automatic car washes

    • Customer-supplied materials

    • Boats wrapped below recommended waterlines

    • Missed or skipped warranty appointments

    Warranty Claims

    How do I file a warranty claim?
    Submit claims within one year of completion by emailing photos of the Attachment to info@prosatjoes.com.

    What happens after I submit photos?
    Joe’s Signs will review the documentation and schedule a repair appointment if the issue is covered.

    What can void my warranty?

    • Missing your scheduled warranty appointment

    • Improper care or tampering

    • Automatic car washes

    • Failure to attend the 30-day check-up

    30-Day Check-Up

    Is the 30-day check-up required?
    Yes. A follow-up appointment at 30 days is mandatory to keep your warranty valid.

    What happens at the 30-day check-up?
    Joe’s Signs inspects the wrap, addresses any minor issues, and ensures proper adhesion.

    Does the warranty restart after the check-up?
    No. The warranty continues from the original completion date.

    Disclaimer

    Who is responsible for reading and approving disclaimers?
    The client is responsible for reviewing all disclaimers before approving proofs, making payments, or proceeding with installation.

    Can vinyl wraps damage paint?
    Yes. Vinyl can reveal existing paint defects or cause damage if the surface was improperly painted or prepped. Wraps may discolor or fade underlying paint over time.

    Is Joe’s Signs responsible for mechanical or electrical issues?
    No. Joe’s Signs is not responsible for electrical, mechanical, or wear-and-tear issues.

    What happens if hardware breaks during removal?
    Joe’s Signs removes items such as bumpers, mirrors, handles, trim, and emblems when necessary. If parts break due to normal wear, Joe’s Signs is not responsible for replacing them.

    Will removed emblems be reinstalled?
    Double-face taped emblems are removed and not reinstalled unless requested.

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